Account Issues

• How do I reset my password?
• My release has disappeared from my account
• How do I change my registered email address?
• How do I connect my social accounts?

Terms & Conditions

• Terms and Conditions
• Privacy Policy
• Spinnup Refund Policy
• What age must I be in order to use Spinnup?

Payment Issues

• I have an issue paying for my release
• Why isn’t my payment going through?
• How do I change my payment details?
• My renewal payment failed - what do I do?
• Why is my voucher code not working?

Spinnup Artist Site

• How do I create my Artist Site?
• What makes a good profile?
• How can I share my profile?

Two-Step Verification

• What is two-step verification?  
• Do I have to set up two-step verification on my Spinnup account?
• How do I set up two-step verification?
• When will I be asked to complete two-step verification?
• Can I reset my two-step verification phone number?
• The verification codes you are sending me don't seem to be arriving to my mobile device. What should I do?