Sorry to hear that your plays haven't matched. As this is something that the stores control unfortunately we can't do anything to fix this issue.  

The only option you have is to take down your release within Spinnup and try re-uploading the release again to re-try matching the plays. 

We appreciate that this isn't very helpful but unfortunately it's in the store hands. If you are worried that you maybe didn't upload you release properly, take a look at our transfer article that gives you the best tips on how to make sure your plays and playlist positions match once you transfer to Spinnup.